Refund Policy
PulseForge Marketing — Refund Policy
At PulseForge Marketing, we are committed to delivering high-quality marketing services and ensuring that our clients are satisfied with the work we provide. This Refund Policy outlines the conditions under which refunds may be issued.
1. General Policy
​Due to the nature of digital marketing services—which require time, strategy, and resource investment—most fees are non-refundable once work has begun. However, we do offer limited refunds under certain conditions described below.
You may be eligible for a full or partial refund if:
a. No Work Has Begun
If you request a cancellation within 24 hours of purchase and before any work has started, you may receive a 100% refund.
b. Project-Based Services (e.g., web design, branding, one-time campaigns)Refunds may be granted if:
Less than 25% of the project has been completed → 50% refund
More than 25% of the project has been completed → No refund
c. Monthly Marketing Services (e.g., SEO, social media, ad management)Monthly services are billed in advance.
Refunds are not available on:
Any month that work has already begun
Ad spend already allocated to third-party platforms (Google, Meta, etc.)If you choose to cancel, your services will continue until the end of the current billing cycle.
3. Unsatisfactory Service Guarantee
If you believe the delivered work does not match what was agreed on:
You must notify us within 7 days of delivery.We will review the issue and offer revisions at no additional cost.If after revisions you are still not satisfied, we may offer a partial refund at our discretion.
4. Non-Refundable Items
The following are strictly non-refundable:
Third-party advertising costs
Completed digital deliverables (e.g., logos, ad creatives, website files)
Consultations already conducted
Customized strategy documents
Subscription or retainer fees after work has started
5. Chargebacks
We encourage clients to contact us directly to resolve concerns.
Initiating a chargeback without first attempting resolution may result in:
Project cancellation
Additional fees for time spent responding to the dispute
6. How to Request a Refund
To request a refund, email us at [your support email] with:
Your full nameProject or service purchasedReason for requesting a refund
Any relevant documentation
We will respond within 3–5 business days.
7. Policy Updates
PulseForge Marketing reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.